1. Information We Collect

We collect information to provide a seamless booking experience and to improve our services. The types of information we collect include:

• Personal Information: When you book a property or contact us, we may collect your name, email address, phone number, and billing information.
• Booking Details: Information related to your booking, such as check-in and check-out dates, guest details, and preferences.
• Technical Information: This includes data about your device, browser, IP address, and how you navigate our website. We use this data to enhance website functionality and user experience.
• Cookies and Tracking: Our website uses cookies to collect data on your browsing activity. You can adjust your cookie preferences in your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Process Bookings: Complete and manage your property reservations, send confirmation emails, and facilitate payment processing.
• Provide Customer Support: Address any inquiries or issues you may have with our services.
• Improve Our Services: Use technical data to enhance our website and services.
• Marketing Communications: With your consent, we may send you promotional emails or updates about our services. You can opt out at any time.

3. Sharing Your Information

We respect your privacy and will never sell your personal data. However, we may share information in certain cases:

• Service Providers: We may share information with trusted third-party providers who help us manage bookings, process payments, or improve our website.
• Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of J.O Property Solutions, our users, or others.

4. Security of Your Information

We take the security of your information seriously and implement industry-standard measures to protect your data. However, please be aware that no data transmission over the internet can be guaranteed to be fully secure.

5. Your Rights

You have certain rights regarding your personal information:

• Access and Update: You may request access to or update the information we hold about you.
• Data Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
• Opt-Out of Marketing: If you no longer wish to receive marketing communications, you can opt out by clicking the “unsubscribe” link in our emails or contacting us directly.

6. Third-Party Links

Our website may contain links to other sites not operated by J.O Property Solutions. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our services signifies acceptance of these changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@jopropertysolutions.co.uk.